Shipping & Exchange
Our Commitment to Your Experience
Shipping
Timelines
Orders are typically processed and dispatched within 2–3 business days. Delivery times vary by location but generally take 5–7 business days.
Exchanges
No Refund Policy
We follow a strict **No Return / No Refund** policy. Once an item is purchased, it cannot be returned for a cash refund.
7-Day Window
We offer a seamless exchange process if you are not satisfied with the fit or style. You must initiate an exchange request within 7 days of receiving your parcel.
Conditions
Items must be unworn, unwashed, and in their original packaging with all tags still attached to be eligible for an exchange.
Size Adjustments
If the size you ordered doesn't fit, you can exchange it for a different size of the same article (subject to availability).
Support
Damaged Items
In the rare event that you receive a damaged or defective product, please contact us on WhatsApp immediately with proof of the defect for an instant exchange.
Contact via WhatsAppShipping Costs
Unless the item sent was incorrect or damaged, the customer is responsible for the shipping costs associated with sending the item back to our facility for exchange.